1 hr

With a definite emphasis on the importance of collecting fees at the time of treatment, this video was designed to make business administration staff realistic, comfortable, and straightforward about obtaining payment from patients at the time services are rendered. Informing patients of fees prior to treatment, collection techniques, and payment options including credit cards and outside finance agencies are covered in detail. Numerous examples of patient encounters are shown in order to reinforce the covered content and maximize the learning experience.