1 hr

This video provides an introduction to dentistry for dental business administration staff. Discussion of the specialty areas of dentistry, patient communication techniques, responsibilities of the dental business administration staff, and the management of a dental practice are covered. Topics addressed specifically include telephone skills, scheduling, patient treatment followup, handling broken appointments, treating children, the financial aspects of a dental practice, managing patient records, preventive dentistry program, purging files, and transferring records. This video illustrates the many systems used to manage dental practices and stresses the importance of consistency and patient service.